Welcome to our web shop. By using our site and making a purchase, you accept the following terms of use:<\/p>\n\n\n\n
RULES ON THE PROCEDURE AND METHOD OF RESOLVING COMPLAINTS THROUGH THE SITE
With this rulebook, the trader regulates the manner, conditions and procedure for resolving consumer complaints (complaints) due to the non-conformity of goods through the website www.apotekar-online.rs and the trader's authority, obligations and responsibilities regarding exercising the consumer's right to complain.
A consumer, in the sense of this rulebook, is any citizen who buys products for personal and family needs via the Internet on the website www.apotekar-online.rs.
The consumer has the right to complain about the purchased product within two years from the date of purchase.
The complaint request can only be submitted by mail to the following address: Apoteka Kalitea, Ko\u0161ut Lajo\u0161a 14a, Nova Crnja
When submitting a complaint request, the consumer is obliged to:
- deliver the advertised goods together with a fiscal invoice or other proof of purchase
- submit a completed complaint form (which we will send via e-mail)
- in the complaint sheet, state the reasons for the complaint and the desired way of solving it
- submit a signed correction order.
The merits of the complaint request are determined by the competent commission. The response to the reported complaint will be sent to the consumer within 8 days from the day of its receipt.
If the delivered goods do not conform to the contract, the consumer has the right to demand from the seller to eliminate the non-conformity, without compensation, by repair or replacement, or to demand a corresponding price reduction or to terminate the contract with respect to the goods.
Refunds to consumers who do not have an open current account will be made electronically by postal order within 7 days of canceling the purchase.<\/p>\n\n\n\n